Shipping policy

SHIPPING POLICY

Thank you for shopping at HomeNex. We want your order to arrive smoothly, and we know that starts with clear expectations — here's everything you need to know about how shipping works.

Processing Time
Once your order is placed, our team gets to work right away. Orders are processed within 1–3 business days after payment confirmation, Monday through Friday. Orders placed on weekends or public holidays will begin processing on the next business day.

Shipping Times

  • Standard Shipping: 7–15 business days
  • Express Shipping: 5–9 business days (where available)

Some items ship from our international fulfillment partners, so please allow the full delivery window shown above — this helps us keep costs low and pass those savings on to you. Delivery estimates begin once an order has shipped and may vary slightly due to carrier schedules, regional customs processing, or seasonal demand.

Holiday Shipping
During major holidays and peak shopping periods (such as Black Friday, Cyber Monday, and the winter holiday season), order volumes across all carriers increase significantly. While we do everything we can to get your order out the door quickly, please allow for possible delays of a few extra business days during these times. We recommend ordering early if you need an item by a specific date, and we'll always keep you updated via your confirmation and tracking emails.

Shipping Costs
All orders ship free — no minimum purchase required. Express shipping rates (where available) are calculated at checkout.

Where We Ship
We currently ship within the United States. International shipping is coming soon — sign up for our newsletter to be the first to know when it launches.

Order Tracking
Once your order ships, you'll receive a confirmation email with tracking information so you can follow its journey to your door. Tracking updates may take a day or two to first appear after your order leaves our fulfillment center.

Lost or Damaged Packages
If your order arrives damaged or is lost in transit, please contact us at info@homenexshop.com within 7 days of the expected delivery date. We'll work with the carrier to resolve the issue as quickly as possible.

Customs & Duties
For international orders, any customs fees or import duties assessed by local authorities are the responsibility of the buyer.

Questions?
Our support team is always happy to help — reach out anytime at info@homenexshop.com.